Introduction
Agents are AI-powered assistants that can autonomously perform tasks, make decisions, and interact with various tools and data sources on your behalf. In the Agent Factory platform, agents serve as the core building blocks for automating complex workflows and business processes.Key Concepts
What is an Agent?
An agent is an intelligent entity that:- Understands natural language instructions and queries
- Makes autonomous decisions based on context and goals
- Executes actions using connected tools and integrations
- Accesses knowledge from connected data sources
- Responds intelligently to user requests via chat
Agent Capabilities
Agents in the platform can:Process Information
Analyze data, extract insights, and make informed decisions based on context
Execute Actions
Perform tasks by calling tools, APIs, and integrations you’ve configured
Access Knowledge
Query connected knowledge bases and context sources for relevant information
Interact with Users
Respond to questions and requests through natural conversation
Agent Components
Each agent consists of several configurable components:Configuration
- Name and Description: Identify your agent and its purpose
- System Instructions: Define the agent’s behavior, personality, and goals
- Model Selection: Choose the AI model that powers your agent
Tools
Tools extend your agent’s capabilities by allowing it to:- Call external APIs
- Query databases
- Process files
- Send notifications
- And much more
Knowledge Bases
Knowledge bases provide your agent with domain-specific information:- Company documentation
- Product information
- Customer data
- Historical context
Integrations
Integrations connect your agent to external services and platforms, enabling it to:- Access third-party data
- Perform actions across multiple systems
- Sync information between platforms
Use Cases
Agents can be configured for various purposes:Customer Support Agent
Customer Support Agent
Answer customer questions, troubleshoot issues, and escalate complex cases using your knowledge base and support tools.
Data Analysis Agent
Data Analysis Agent
Query databases, generate reports, and provide insights from your business data.
Content Creation Agent
Content Creation Agent
Draft documents, create marketing materials, and generate content based on your brand guidelines.
Process Automation Agent
Process Automation Agent
Automate repetitive tasks, manage workflows, and orchestrate complex business processes.
Workspaces
Agents can be organized into workspaces, which help you:- Group related agents by team, project, or department
- Manage access and permissions
- Maintain organized agent portfolios